Returns are not accepted for any reason when the correct product has been sent. Due to the nature of our products, and the fact that each order is custom made for our customers, we are unable to accept returns and still guarantee purity of products to our customers. Products will be replaced or credited only, not refunded, in case of a shipping error on our part, a defective products, or damage during shipping only, not for a customer mistake such as accidentally ordering the wrong product, not liking the color, or the scent of the product. If you are concerned about liking a particular scent, please order a small size of the product at first.

We do not carry shelf stock, and each item is made as orders are placed and this may result in slight differences in soap color between orders. Consider this a sign of a lovingly made, exceedingly fresh product. 

Cancellations are only accepted up until midnight PST on the first business day following the placement of your order. Cancellations after that time period are only allowed at the discretion of Springdale and may be subject to a cancellation fee.

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